Köpvillkor

TERMS AND CONDITIONS FOR SALE

 

The below terms and conditions shall apply to all deliveries from TK I Ljungagård AB, Lasarettsgatan 12A, SWEDEN, business registration number 556574-6277 Vero Moda, to customers purchasing goods via Vero Moda Falkenberg online shop (“the online shop”)

 

  1. Conclusion of contract

 

A final and binding contract has been concluded between you and Vero Moda when your order has been confirmed by Vero Moda Falkenberg. Vero Moda Falkenberg will send an order confirmation to you by email when the order has been confirmed. The order receipt received immediately after placing the order does not constitute an order confirmation.

 

You are only allowed to purchase products in the Online Shop if you are a private consumer, i.e. not a business customer.

 

Fair use

 

Vero Moda reserves the right to prevent persons from shopping via the Online Shop in case of a high number of returns.

 

  1. Prices, taxes and delivery

 

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the Online Shop in respect of the relevant product on the date of placing of the order.

 

Vero Moda reserves the right to amend any prices incorrectly stated in the Online Shop. Furthermore, Vero Moda reserves the right to amend any prices, taxes and/or other costs stated in the Online Shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

 

When ordering goods in the Online Shop an amount will be added in payment of shipping costs:

  • Click & Collect: Pick up at store: free delivery
  • Postnord Mypack Collect: 69, Free delivery on orders above 799kr

Products ordered via the Online Shop can only be delivered to addresses in Sweden. 

  1. Payment

 

When ordering goods in the Online Shop it is possible to use the following payment options:

 

  • Credit and debit card (VISA, Mastercard, AMEX, Maestro)
    This payment method requires a valid credit or debit card. We reserve the right to check the validity of the card. The amount will be reserved on your card and will be debited after shipment of the goods

 

  • Apple Pay
    This payment method requires a Apple account, which you will need to log into in the payment process. If you do not have a apple account, you can easily set one up for free on their website.

 

  • Klarna

This will not required a account. Klarna is a thirdpart payment and will guide you true the payment.

 

 

All payments are subject to validation and authorization by both the card issuer/payment provider and us, to maintain security and prevent fraud. We reserve the right to decline certain payment methods and/or refer to a different payment method depending on the circumstances.

 

Pre-orders
In some cases it is possible to place orders on products that have not yet arrived in our stock. By placing an order on products that have not yet arrived in our stock (“Pre-orders”), you accept prepayment of the ordered products. Accordingly, you accept that VERO MODA will charge you and collect payment prior to shipping the ordered products.

 

  1. Delivery

 

Unless you have been informed otherwise, the usual time of delivery from the time of placing the order is:

  • Click & Collect/pick up at store: 2-3 working days.
  • Mypack collect Postnord: 2-5 working days.
  • Mypack Home Postnord: 2-5 working days.

 

Vero Moda Falkenberg is not obliged to deliver goods which are out of stock.

 

  1. Right of withdrawal

 

You have a right to withdraw from the contract entered into without giving any reasons.


Cooling-off period

  • The cooling-off period is 30 days.
  • This period is calculated as from the date on which you received the goods.
  • If the last date where goods can be returned is a public holiday, a Saturday, Sunday, 24 December or 31 December, the deadline will expire on the following working day.
  • The deadline has been observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?

  • If you want to withdraw from the contract, please send an unambiguous statement to Vero Moda, Stortorget 1, 31130 Falkenberg Email: bsswe12029@bestseller.com, Phone: 0346-48303 that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return.
  • Tfn 0346-48303, that you want to withdraw from this contract. In your statement please indicate your namn, physical address, phone number, email address, order number and which products you wish to return.
  • In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract. 
  • In case you have chosen the delivery method Click & Collect/Pick up at store (collection of parcel in the shop) and you do not pick up your parcel within 14 calendar days we will regard this as a withdrawal from the contract. 

Repayment

  • If you exercise your right to withdraw from the contract, we will refund all payments received from you, including delivery costs (excluding additional costs, if you have chosen a different means of delivery than the less expensive type of standard delivery offered by us), without unnecessary delay and in any event no later than 14 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.
  • We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.
  • In case of partial return, you will not receive a refund of the delivery costs. 

Return of goods

  • The goods can be returned to your local Vero Moda shop or you can send it back to Vero Moda Falkenberg, Stortorget 1, 33130 Falkenberg.
  • You must return the goods without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract.
  • Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the physical shop or the postal services or other services having undertaken to be in charge of the dispatch of the goods. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
  • You bear all costs of returning the products. 

Used/impaired goods

  • You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

Specially made goods

  • The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.
  1. Notification in case of non-conformity of goods

 

Pursuant to applicable legislation, Vero Moda grants a 24 months' right to give notice of lack of conformity of goods, unless a longer period is required under national law in the delivery country. This right to give notice of lack of conformity of goods means that you are obliged to notify a defect in conformity to the supplied products in a timely manner, whereby a notification within two months after discovery of the defect will always qualify as a notice that is sent on time. The right to notify a non-conformity means that you may complain about faults or defects in the products, that have come to surface after delivery.

If your complaint is justified, we will also reimburse your shipping costs, on the basis of the cheapest method of shipment.

 

You can file a complaint by contacting Vero Moda Stortorget 1, 31130 Falkenberg.  email: bsswe12029@bestseller.com, telephone: 0346-48303  

 

  1. Customer complaints procedure

 

In case you disagree with our handling of your complaint, it is possible to submit a complaint regarding an online purchase via the European Online Dispute Resolution platform, which you can access HERE.

 

  1. Liability

 

Vero Moda is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Vero Moda is relieved from performance of its obligations.

Vero Moda´s liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

Vero Moda assumes product liability vis-a-vis you under applicable law.